The Job

As part of the NutraQ Group, you will contribute to our ambition of building Europe’s leading subscription-based business platform. In this role, you will be the first point of contact for our English customers, providing accurate product information, creating positive interactions, and helping ensure our customers stay happy and loyal. In addition to customer satisfaction, you will also work with sales activities and actively contribute to retaining our customers and reduce customer-churn.

Your main responsibilities:

• Deliver exceptional service to our UK customers, by handling incoming calls with professionalism, warmth, and genuine care.
• Reach out to existing customers through follow-up and welcome calls, building lasting and positive relationships from the very first contact.
• Turn cancellations into renewals by truly understanding customer needs and offering solutions that make them want to stay.
• Handel administrative tasks related to the customer care process with accuracy and efficiency.
• Collaborate with other departments to ensure seamless customer journeys and shared success.
• Be part of an engaged, supportive, and fun team where everyone’s ideas matter.

What we offer:

• The assignment will start as a six-month employment with very good chances of extension if we enjoy working together.
• Full time position (37,5 hour working week) Monday to Friday 9:30 – 17:30.
• Modern office facilities in Trollhättan, Innovatum district, with convenient parking and good access to public transport.
• Flexible hybrid work model for those who prefer. 2 days home and 3 at the office.
• State-of-the-art technology to make your workday smooth and efficient.
• Relevant trainings and access to NutrAcademy.
• Attractive benefits such as massage during work hours, wellness allowance, personal use of NutraQ products, shared breakfast and more.
• An inclusive and dynamic work environment with social events, gatherings, and team-building activities.
• Great Place to Work® certified with strong international corporate culture and the best colleagues you can wish for.

About you

We wish to offer our customers the best care and source of product information possible. Therefore, you need to have high standards when it comes to being service minded and have excellent communication skills. An important part of your job will be to work proactively to retain our customers and find solutions that make them choose to stay with us.

Previous experience in customer experience and service is an advantage but not a requirement – with the right attitude and interest in the role, everything can be learned!

If you recognize these qualities in yourself, we believe you might be the right person for this role:

• Fluent in English, both spoken and written.
• Have strong commercial mind-set and passion for sales.
• Proactive and positive approach to change and development.
• A true “people person” with the ability to build trust and long-term relationships.
• You are persuasive and results-oriented and get motivated by setting and achieving goals.
• You combine credibility and empathy, handling retention cases with care, understanding and professionalism.
• Interest in a healthy lifestyle and beauty.
• Given NutraQ is an international company other languages such Scandinavian, Polish, Slovak, Dutch, Spanish, Italian, French or German is considered a big plus.

Interested?

If this sounds like a good fit for you, we encourage you to submit your application (CV and cover letter) today. The application deadline is November 30th, 2025. For questions about the position, please contact Hiring Manager Catharina.Karlsson@nutraq.com

To ensure a high-quality recruitment process, we conduct personality assessments early in the process. We believe in research-based and objective evaluation methods to find the right person for the right role. We also use work samples and reference checks as part of our process.

We look forward to receiving your application!